FAQ

1. How do I place an order?

Simply browse our store, select your desired product, and click “Add to Cart.”
Proceed to checkout, enter your shipping details, and complete your payment securely.

2. Can I change or cancel my order?

Yes, you can cancel or modify your order within 48 hours of placing it.

After this period, your order may already be processed and cannot be changed or cancelled.

3. How long does delivery take?

Delivery typically takes 6–12 business days in total.

This includes:

  • Processing time: 1–3 business days
  • Shipping time: 5–9 business days

4. Do you offer free shipping?

Yes, we offer free shipping on all orders within the United Kingdom.

5. Do you provide tracking for orders?

Yes, all orders include tracking.

You will receive a tracking number via email once your order has been shipped.
Please allow a few days for tracking updates to become active.

6. Why is my order arriving in multiple packages?

In some cases, items may be shipped from different warehouse locations.

This means your order may arrive in separate packages, but all items will be delivered.

7. What is your return policy?

We offer a 30-day return policy.

Items must be:

  • Unused
  • In original packaging
  • With all tags attached

For full details, please refer to our Return & Refund Policy.

8. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is damaged or incorrect.

9. How long does it take to receive a refund?

Once your return is received and approved, refunds are processed within 7 business days to your original payment method.

10. What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible with photos of the issue.

You will be offered:

  • A free replacement, or
  • A full refund

11. What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Shop Pay

12. Is payment secure?

Yes, all payments are processed securely through trusted payment providers using industry-standard encryption.

13. Will I have to pay customs or import fees?

No. All orders are shipped using Delivered Duty Paid (DDP) service.

This means all customs duties and import taxes are covered by us.

14. How can I contact customer support?

You can contact us via email at:
info@parsons-oxford.com

Phone: +44 20 80730437

15. How long does it take to get a response?

We aim to respond to all inquiries within 24–48 hours (Monday to Friday).

16. Where is your company based?

Parsons Oxford is operated by Imexva B.V., a company registered in the Netherlands.

17. Where do you ship from?

We work with a network of international fulfillment partners.

As a result, your order may be shipped from one of our global warehouses to ensure efficient delivery.