Return & Refund Policy

Parsons Oxford is operated by Imexva B.V., a company registered in the Netherlands, serving customers in the United Kingdom.

We are committed to providing a clear and transparent return and refund process. Please review the information below carefully.

1. Return Window

You have the right to return your order within 30 days of receiving it.

2. Return Shipping Cost

For non-defective items:

  • Customers are responsible for return shipping costs.

Returns must be sent to our return warehouse located at:

6 Hearnes Meadow,
Seer Green,
Beaconsfield HP9 2YH,
United Kingdom

We recommend using a tracked shipping service. If a return is lost in transit, we will work with the carrier and the customer to resolve the matter in accordance with the shipping provider’s investigation process.

3. Conditions for Returns

To be eligible for a return:

  • Items must be unworn and unused

  • Tags must be attached

  • Items must be in original condition

  • Proof of purchase is required

Returns that do not meet these conditions may not be accepted.

4. Restocking Fees

We do not charge restocking fees for eligible returns.

If your return meets the conditions outlined in this Return & Refund Policy, no restocking fee will be deducted from your refund.

Only return shipping costs may apply for non-defective items, as outlined above.

5. Refunds

Once your return has been received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds are issued to the original payment method

  • Refunds are processed within 7 business days of receiving and approving the returned item

Please note that your bank or payment provider may take additional time to post the refund.

6. Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 30 days of the expected delivery date or delivery date and provide:

  • Order number

  • Photos of the item

  • Description of the issue

Once confirmed, customers may choose between:

  • A free replacement

  • A full refund

Return shipping costs for defective or incorrect items are covered by Parsons Oxford.

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please:

  1. Return your original item (if eligible)
  2. Place a new order

8. Order Cancellations

Orders may be cancelled within 4 hours of purchase, provided the order has not yet been processed or shipped.

To request a cancellation, please contact:

info@parsons-oxford.com

Please include your order number.

Once an order has shipped, cancellation is no longer possible. However, you may return the item after delivery in accordance with this Return & Refund Policy.

Contact Information

Email: info@parsons-oxford.com
Phone: +44 20 80730437

Customer support hours: Monday to Friday: 09:00 AM – 5:00 PM (GMT) Greenwich Mean Time (London)

Company Information

Parsons Oxford
Operated by Imexva B.V. (The Netherlands)

Registered business address: Nuijeneind 22a, 5761 RG Bakel, North Brabant, The Netherlands

Company number (NL Chamber of Commerce): 86411004