Shipping Policy

At Parsons Oxford, we are committed to delivering your order in a reliable and transparent manner.

Order Cut-Off Time

Orders placed before 17:00 (London, UK time) will begin processing the same business day.

Orders placed after this time will be processed on the next business day.

Order Processing Time

Orders are processed within 1–3 business days (Monday to Friday).

Once your order has been processed, it will be shipped and you will receive a confirmation email.

Shipping Process

After placing your order, you will receive an order confirmation email confirming that we have started processing your order.

Once your order has been shipped, you will receive a second email containing your tracking information.

Please note that tracking updates may take a few days to become active.

Delivery Time

We currently ship to the United Kingdom only.

Estimated delivery time:

  • United Kingdom: 5–9 business days

The total estimated delivery time (processing + shipping) is typically 6–12 business days.

Shipping Costs

We offer free shipping on all orders within the United Kingdom.

There are no hidden fees at checkout.

Shipping Origin

We work with a network of trusted international fulfillment partners.

As a result, your order may be shipped from one of our global warehouses to ensure efficient delivery.

Split Shipments

In some cases, your order may be delivered in multiple packages.

This may occur when items are shipped from different warehouse locations.

Customs & Import Duties

We ship all orders using Delivered Duty Paid (DDP) service.

This means:

  • All customs duties and import taxes are fully covered by us
  • You will not be required to pay any additional fees upon delivery

Delays

While most orders arrive within the estimated timeframe, delays can occasionally occur due to:

  • High order volumes
  • Customs processing
  • Holidays or external factors beyond our control

If your order has not arrived within the expected delivery window, we kindly ask that you allow an additional 3 business days before contacting us.

Incorrect Address or Failed Delivery

Please ensure that your shipping details are accurate at checkout.

If:

  • An incorrect address is provided, or
  • A delivery attempt fails

We may offer reshipment, but additional shipping costs may apply.

Lost Packages

If your package is lost during transit, please contact us.

You will be offered:

  • A full refund, or
  • A replacement shipment

Based on your preference.

Contact Information

Parsons Oxford: an online store by Imexva B.V. from the Netherlands

Email: info@parsons-oxford.com
Phone:  +44 20 80730437

Store Name: Parsons Oxford
Company: Imexva B.V.
Address: Nuijeneind 22a, 5761 RG Bakel, Netherlands
Chamber of Commerce: 86411004
VAT Number: NL863957663B01