Shipping policy

Parsons Oxford is operated by Imexva B.V., a company registered in the Netherlands, serving customers in the United Kingdom.

We are committed to providing reliable and transparent shipping services. Please review the information below to understand how orders are processed and delivered.

1. Shipping Coverage

We currently ship within the United Kingdom only.

2. Shipping Origin

All orders are processed from our warehouse located in:

6 Hearnes Meadow,
Seer Green,
Beaconsfield HP9 2YH,
United Kingdom

3. Order Processing Time

Orders are processed within 1–3 business days (Monday to Friday).

Orders placed before 5:00 pm (GMT) Greenwich Mean Time (London) will begin processing the same business day.

During high-volume periods or promotions, processing times may be slightly extended. If this occurs, customers will be notified by email.

4. Shipping Rates

We offer standard free shipping on all orders.

No minimum purchase required.

5. Estimated Delivery Time

Processing Time: 1–3 business days (Monday - Friday)

Transit Time: 5–9 business days (Monday - Friday)

Total Estimated Delivery Time: 6–12 business days

Delivery times are calculated from the date of order placement.

Delivery timeframes are estimates and may be affected by carrier delays, weather conditions, or other circumstances beyond our control.

Once your order has shipped, you will receive a confirmation email with tracking information.

6. Shipping carriers

Orders are shipped from our warehouse in the United Kingdom using established U.K. carrier services.

Carrier selection may vary depending on the delivery destination and operational availability.

7. Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Parsons Oxford is not responsible for delivery delays or failures resulting from incorrect or incomplete addresses provided at checkout.

8. Lost or damaged packages

If your order is lost in transit or arrives damaged, please contact us as soon as possible at:

info@parsons-oxford.com

Include your order number and a brief description of the issue.

We will investigate the matter promptly and, where loss or damage is confirmed, provide a replacement or refund in accordance with our Return & Refund Policy.

9. Returns & Refunds

For information regarding returns and refunds, please review our Return & Refund Policy available on our website.

Contact Information

Email: info@parsons-oxford.com
Phone: +44 20 80730437

Customer support hours: Monday to Friday: 09:00 AM – 5:00 PM (GMT) Greenwich Mean Time (London)

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